While our organization excelled at maintaining server SLOs for Google Maps, we discovered that many user-impacting incidents, particularly those stemming from client-side issues like mobile app rollouts, remained undetected by server-centric monitoring. This realization prompted a strategic shift towards product reliability, prioritizing the end-user experience. This talk will discuss how we navigated this transition, sharing our progress in addressing challenges, the valuable lessons learned, and our evolving vision for a holistic, user-focused reliability strategy.